Return & Refund Policy
At BudgetLappy, we ensure total transparency and customer satisfaction. Please read our return, warranty, and order booking policies below before placing your order.
No Discretionary Returns
Delivered laptops cannot be returned or refunded at the customer's own discretion for arbitrary reasons (such as change of mind, personal preference, or buyer's remorse). All sales once delivered and accepted are final.
Booking Advance is Non-Refundable
The order booking amount (e.g. ₹1,000 advance paid online for COD orders or unit reservations) is strictly Non-Refundable under any circumstances.
1. Post-Delivery Return & Replacement Terms
Every laptop dispatched by BudgetLappy undergoes a rigorous 32-Point Quality Inspection covering display panel integrity, motherboard health, battery runtime, thermal throttling, keyboard keys, ports, webcam, and speakers. Customers may also request live video testing proof before shipment via WhatsApp.
- No Returns on Change of Mind: Once delivered, products cannot be returned simply because the buyer changed their mind, found an alternative product, or no longer requires the laptop.
- Accidental Orders / Incompatibility: Customers are advised to verify specifications (CPU, RAM, GPU, storage) prior to ordering. Returns due to third-party software incompatibility are not accepted.
- Minor Cosmetic Variations: Pre-owned and refurbished laptops may show subtle signs of prior professional use (as clearly graded: Grade A++ / Grade A+ / Grade A). Cosmetic preferences post-delivery do not qualify for returns.
2. 100% Free Service & Warranty Protection
While discretionary returns are not permitted, your investment is 100% secure under our warranty commitment. If your laptop experiences any hardware malfunction or technical failure during the valid warranty duration, BudgetLappy provides complete resolution at zero additional cost:
- Free Component Repair / Replacement: Motherboard repairs, screen panel issues, keyboard, trackpad, charger, and hardware defects are repaired or replaced completely free of charge.
- Duration Covered: As specified on your invoice (e.g. 1 Month, 3 Months, 6 Months, or 1 Year standard warranty).
- Convenient Online Claims: No complicated paperwork. Simply enter your Warranty Code (e.g.
BL-WTY-XXXXXX) on our official portal to claim support immediately. - Replacement Guarantee: In the rare event that a defect cannot be rectified by our certified technical team, an equivalent replacement unit will be arranged under warranty guidelines.
3. Order Booking Amount Policy (Non-Refundable)
To protect against high courier return costs caused by non-serious buyers and fake bookings, BudgetLappy requires an initial advance confirmation fee (typically ₹1,000) for Cash on Delivery (COD) orders or unit holds.
- Non-Refundable Clause: Once paid, the booking advance of ₹1,000 is non-refundable under any circumstance, including order cancellation, address change refusals, or parcel rejections at the doorstep.
- Adjustment in Final Total: The booking fee is fully adjusted against your order total. The remaining amount is payable on delivery to the courier agent (or at the counter for store pickups).
- Two-Way Freight Absorption: In case a customer refuses delivery upon arrival, the booking amount is forfeited towards two-way logistics, packaging labor, and insurance fees.
4. Transit Damage & Dead-On-Arrival (DOA) Protection
All packages are securely packed in heavy-duty 5-layer corrugated boxes with high-density air-bubble cushioning and tamper-proof security seals.
- Mandatory 360° Unboxing Video: In the rare event of transit damage or missing accessories, the customer must record a single, uncut 360-degree unboxing video starting from the outer box seal to laptop power-on within 24 hours of delivery.
- Free Replacement / Repair: Verified transit damage accompanied by valid unboxing video proof is completely covered and rectified by BudgetLappy at zero extra expense to the customer.
Have Questions About Your Order or Warranty?
Our customer support team is available Mon-Sat, 10:00 AM – 8:00 PM IST to assist you.